Support and Handholding Terms

Support and Handholding Terms

1. Support Scope
   Support will be provided only for the modules and features explicitly covered in this document and developed by our team.

2. Handholding Period
   The handholding period will start from the website’s official go-live date, i.e., 9th October 2025, and will end on 9th April 2026.

3. Codebase and Ownership
   Upon project completion, the entire source code will be handed over to SCDL in a fresh, clean repository.
   Our support will be provided only for the original codebase delivered by us.

4. What’s Included
   During the handholding period, we will provide support for:

   • Bug fixes and issue resolution related to the modules and features developed by us.

   • Issues identified in the original, unaltered codebase as delivered at the time of handover.

5. What’s Not Included
   The following will not be covered under the support scope:

   • Any changes, modifications, or updates made to the codebase by the SCDL team or any third party.

   • Any bugs, issues, or malfunctions arising as a result of such changes.

   • Any new development, enhancements, or additional features not covered in this document.

   • Any issues related to third-party software, hosting, or external services.

6. Post-Support Period
   After the completion of the handholding period, any additional support, bug fixes, or development requests will be provided on a paid basis under a separate agreement or quotation.